Grievance Redressal

Last updated: 18 Aug 2026

1. Customer Complaint Process

Shubhaarambh Microfinance provides customers with a clear and accessible process to raise complaints or concerns regarding our products, services, employees or loan process. Customers are encouraged to first contact our branch / customer support team, who will attempt to resolve the concern at the earliest.

2. Branch / Customer Support Contact

• Phone: +91-9409407717
• Email: shubhaarambhmicro@gmail.com
• Office: 816, 8th Floor, Vihav Superemus, Near Iskon Ht., T B Sanatorium, Vadodara, Gujarat, India - 390021
• Working Hours: Mon–Fri 9:30 AM – 5:30 PM, Sat 9:30 AM – 2:30 PM

3. Grievance Redressal Officer

• Name: [To be provided by the company]
• Designation: Grievance Redressal Officer
• Email: [Official Grievance Email]
• Phone: [Official Grievance Phone]
• Office Address: 816, 8th Floor, Vihav Superemus, Vadodara, Gujarat - 390021

4. Escalation Process

If a complaint is not resolved satisfactorily at the branch / customer support level, it may be escalated as follows:

• Level 1 – Branch / Customer Support: First point of contact for all complaints.
• Level 2 – Grievance Redressal Officer: Unresolved complaints are escalated to the designated Grievance Redressal Officer.
• Level 3 – Senior Management / Regulatory Authority: If still unresolved within the applicable timelines, the matter may be escalated further as per applicable company policy and regulatory guidelines.

5. Response Timelines

We endeavour to acknowledge and resolve complaints within reasonable timelines in accordance with our internal policies and applicable regulatory requirements.

Note: Specific officer details, escalation timelines and contact information will be provided/updated by the company.